MHI HASEG Worm Gear Reducer SUHA80R-12.5

Introduction

The MHI HASEG Worm Gear Reducer SUHA80R-12.5 is a high-performance gear reduction solution designed to meet the rigorous demands of various industrial applications. Manufactured by HMI HASEG CO., LTD., a subsidiary of Mitsubishi Heavy Industries, the SUHA80R-12.5 integrates advanced engineering with durable construction to ensure optimal performance and longevity.

Technical Specifications

• Model Number: SUHA80R-12.5
• Shaft Pitch Dimensions: 80 mm
• Output Shaft Arrangement: R
• Input Shaft Speed: 1500 RPM
• Nominal Reduction Gear Ratio: 12.5:1
• Output Speed: 10 RPM
• Output Torque: 400 Nm
• Input Power: 5.5 kW
• Mounting Position: Horizontal
• Lubrication: Splash Lubrication
• Material: High-strength cast iron housing
• Weight: 45 kg

Benefits

1. Enhanced Performance: The SUHA80R-12.5 provides high torque output and precise speed reduction, making it suitable for demanding applications where performance is crucial.

2. Compact Design: Despite its robust capabilities, the SUHA80R-12.5 features a compact design, which helps save space in machinery setups and allows for easy integration into existing systems.

3. Durable Construction: Built with high-strength cast iron housing, the SUHA80R-12.5 is designed to withstand harsh industrial environments and heavy loads, ensuring long-term reliability.

4. High Efficiency: The SUHA80R-12.5 achieves a reduction ratio of 12.5:1 with high efficiency, reducing energy consumption and operational costs while maintaining effective power transmission.

5. Low Maintenance: With splash lubrication and a robust build, the SUHA80R-12.5 requires minimal maintenance, which helps reduce downtime and associated costs.

6. Versatile Applications: The SUHA80R-12.5 is versatile and can be used in various applications, including precision machinery, steel rolling machinery, semiconductor manufacturing equipment, aerospace industry, rubber processing machinery, printing machinery, and textile machinery.

7. Reliability and Longevity: The quality engineering and construction of the SUHA80R-12.5 contribute to its reliability and longevity, ensuring that it performs consistently over its operational life.

8. Ease of Installation: Designed for horizontal mounting, the SUHA80R-12.5 offers straightforward installation, reducing setup time and complexity.

9. Customer Support: Access to expert customer support from HMI HASEG and Melink Automation ensures that any issues or queries regarding the SUHA80R-12.5 are promptly addressed, enhancing the overall user experience.

10. Warranty Assurance: The SUHA80R-12.5 comes with warranty coverage that provides peace of mind and protection against defects, ensuring you receive support if any issues arise during its service life.

By incorporating the SUHA80R-12.5 into your operations, you benefit from its high performance, durability, and efficiency, which contribute to enhanced productivity and reduced operational costs.

Customer Service

1. Contact Information

• Customer Support: For inquiries, support, or to report issues with the SUHA80R-12.5, contact the customer support team at HMI HASEG CO., LTD. or Melink Automation. Ensure you have the model number and any relevant details ready when you call or email.
• Phone: Reach out to the customer service hotline for immediate assistance.
• Email: Send detailed inquiries or support requests via email. Include your contact information, product model, and a description of the issue.
• Website: Visit the HMI HASEG CO., LTD. website or Melink Automation's website for additional resources, such as FAQs, product documentation, and contact forms.
  
  

2. Support Services

• Technical Assistance: Get help with technical issues, installation problems, or performance concerns by contacting technical support. Provide clear descriptions and any error messages or symptoms to facilitate quick and accurate support.
• Maintenance Advice: Receive guidance on maintaining the SUHA80R-12.5 to ensure optimal performance and longevity. Follow recommended procedures for routine maintenance and check-ups.
• Repairs and Overhaul: If your SUHA80R-12.5 requires repairs or an overhaul, consult with Melink Automation. They can provide expert repair services and use genuine parts for the best results.

3. Warranty and Claims

• Warranty Information: Review the warranty terms for the SUHA80R-12.5 to understand coverage and exclusions. Keep your purchase documentation for warranty claims.
• Filing a Claim: To file a warranty claim, follow the manufacturer's process. Submit all required documentation and provide detailed information about the issue for a smooth claims process.

4. Spare Parts and Ordering

• Spare Parts: Order spare parts for the SUHA80R-12.5 through Melink Automation or directly from HMI HASEG. Ensure that parts are compatible with your specific model.
• Ordering Process: Contact Melink Automation or HMI HASEG to place orders for parts or accessories. Provide the model number and a description of the needed parts.

5. Customer Feedback

• Feedback Submission: Share your experiences with the SUHA80R-12.5 to help improve products and services. Submit feedback through the official channels provided by HMI HASEG or Melink Automation.
• Surveys and Reviews: Participate in surveys or provide reviews to offer constructive feedback and help enhance customer service.

6. Emergency Support

• Urgent Issues: For emergencies, such as sudden breakdowns or safety concerns with the SUHA80R-12.5, contact HMI HASEG or Melink Automation immediately. Quick response can help mitigate downtime and address critical problems.

7. Documentation and Records

• Record Keeping: Maintain records of all customer service interactions, including support requests, repairs, and warranty claims. This information can be valuable for future reference and service needs.
• Manuals and Guides: Keep product manuals and service guides readily accessible for reference and to assist with troubleshooting.

By utilizing these customer service resources and practices, you can ensure effective support and assistance for your MHI HASEG Worm Gear Reducer SUHA80R-12.5, maximizing its performance and addressing any issues promptly.